Let us be the first to welcome you to your new community! Whether this is your first experience with an HOA or you are well-versed with these communities, you will find all of the information you need here to get started!
Process for New Homeowners
Please note that it will take up to three weeks for us to receive the paperwork from the title company. You will not be able to set up a login for the Association Portal until we have received your information.
Once received, you will be sent a welcome letter from our company. This is when you will know that you are able to create a login. If you do not receive this within two weeks of closing, please contact your title company and follow up on the status of your paperwork.
Your fees will be on hold until your bill pay information is produced by BB&T. If you have a balance, you will be able to view it in the portal. Expect your coupon book to arrive within two weeks of receiving your welcome package unless you have paid your dues in closing through the end of the year. When you have access to the portal, you will be able to view your balance and payment schedule.
The portal runs the most efficiently using a laptop or PC and the following browsers: Google Chrome (recommended), Firefox and Microsoft Edge.
How do I receive my bill information to make my first assessment payment?
Your coupon book will be ordered once we receive the paperwork from the title company. You should expect it within two weeks of receiving your welcome package. It will provide your assessment payment, the frequency, and the ways you will be able to pay your assessments (i.e. online, by mail, automatic payments). If you have paid your dues through the end of the year at closing, you will not receive your coupon book until it is generated for the following year.
Why can't I log into the portal?
If you have just closed on your home, it can take a few weeks to receive your deed and paperwork from the title company. You cannot request a portal login until we have received this paperwork and processed you in the system. You can request a portal login once you have received your welcome letter from Rizzetta. If you do not receive a welcome letter within 2-3 weeks after closing, please contact your title company to ensure they have sent your paperwork and monies to the management company.
You can contact us using the contact form on our website and we will have the appropriate team member reach out and assist you.
Can I set up auto payments for my annual, monthly or quarterly dues?
Yes! Your bill pay number, serial account number, and unit number will be listed in your coupon book. When you receive it, you can use the link at the top of our website, type these numbers in, and choose the option to set up auto pay. Please note that this only is effective for future dues, and you should keep an eye on your account regularly, as if assessments change it will still only pull the amount you agreed to.
Yes! Your association's Architectural Review Committee (ARC) reviews and approves new building and exterior remodeling (such as satellite dishes, storm door installations, decks, fences and patios) of homes in your community to ensure compliance with the community's standards. Anyone desiring to undertake such a project, for example a fence, must submit a written request to the ARC for approval before any work begins.
Log into the portal and click the tab that reads "ARC Request" and fill in the details of your request, including the property address, a detailed description of the work to be done, and estimated start & end dates for the project. Download the association forms included as PDFs. Complete the forms entirely and upload them back into the association portal using the “Upload” button. Attach any additional relevant forms or documents at this time.
Following this procedure will ensure consistent and fair ARC enforcement, protect the interest of all residents and possibly save the individual homeowner a lot of time, money, and aggravation.
Why do I have to comply with the Bylaws and Architectural Review Committee Guidelines?
Purchasing a property with an HOA represents your legally-binding agreement to abide by the HOA Bylaws and the Architectural Review Committee Guidelines. The intent of the regulations is to ensure that property values and quality of life in the community remain desirable.
I submitted an ARC request but I haven't heard back. How do I know if it has been approved?
You can check the status of your request in the association portal. Please note that it can take up to a few weeks for your architectural committee to review your request.